Privacy - Calahost

Last Updated: 01st October 2024

At Calahost, we value your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web hosting services. By using our services, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

We collect personal and non-personal information to provide, improve, and secure our services. The types of information we may collect include:

a. Personal Information

• Account Information: When you sign up for a Calahost account, we collect your name, email address, billing address, and payment details.

• Communication Information: If you contact us via email, phone, or our website, we collect the information you provide during these interactions.

b. Non-Personal Information

• Usage Data: We collect information about your use of our services, including your IP address, browser type, access times, and the pages you visit on our website.

• Cookies and Tracking: We use cookies and other tracking technologies to enhance your experience on our website and gather information about how you interact with it.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Account Creation and Management: To set up, maintain, and manage your Calahost account.

• Service Provision: To provide you with our web hosting services, support, and technical assistance.

• Billing and Payments: To process payments, issue invoices, and handle refunds.

• Improvement of Services: To monitor, analyze, and improve the performance and usability of our services.

• Security and Fraud Prevention: To monitor and protect against unauthorized access, hacking, and fraud.

• Communication: To send you important updates about your account, service notifications, and promotional offers (you can opt-out of marketing emails at any time).

3. How We Share Your Information

Calahost does not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• With Service Providers: We work with third-party service providers to assist us with billing, payment processing, and customer support. These providers are only given access to the personal information they need to perform their services, and they are required to protect your information.

• For Legal Reasons: We may disclose your information if required by law, in response to legal proceedings, or to protect our rights, property, or the safety of others.

• In Business Transfers: If Calahost undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

Calahost takes reasonable steps to secure your personal information from unauthorized access, loss, or misuse. We use encryption, firewalls, and other security technologies to protect your data. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the following rights regarding your personal information:

• Access and Update: You can access and update your account information at any time by logging into your Calahost account.

• Right to Delete: You may request that we delete your personal information, subject to certain exceptions such as complying with legal obligations.

• Right to Object: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about how you use our website and services. Cookies help us improve your experience by remembering your preferences and login details. You can manage cookie preferences in your browser settings, but disabling cookies may affect your ability to use certain features of our website.

8. International Data Transfers

Calahost is based in [Insert Country], and your personal information may be transferred to and processed in countries outside of your own. If you are located in the European Economic Area (EEA) or another region with data protection laws, we ensure that adequate safeguards are in place to protect your data when it is transferred internationally.

9. Children's Privacy

Calahost's services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal information, we will delete that information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page, and if significant changes are made, we will notify you via email or through your account. Your continued use of our services after the changes are made signifies your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Calahost

calahost.com

Email: hello@calahost.com

Phone: 0330 00 12456

By using our services, you consent to the collection and use of your information as outlined in this Privacy Policy.